Payment Policy

§ Full Payment Required: All tour packages booked on our website must be paid 100% in one go at the time of booking. Part-payment/EMI is not applicable unless specifically shown on the checkout page for a particular product.

§ Booking Confirmation: A booking is considered confirmed only after successful payment and generation of a booking confirmation by TT (via email/SMS/WhatsApp/portal).

§ Failed / Pending Transactions: If the payment fails, is pending, reversed, auto-refunded, or not received, the booking will not be confirmed. TT is not responsible for holding seats/rooms/prices in such cases.

§ Dynamic Pricing & Availability:Prices and availability on the website are dynamic and may change until payment is successfully completed.

§ Additional Charges (If Any): If any additional amount becomes payable due to customer-requested changes (upgrade, add-on, room/category change, extra transfers, date change, etc.), the same must be paid immediately to process the request.

§ Payment Gateway Charges: Convenience fees/payment gateway charges (if applicable) are displayed at checkout and may be non-refundable as per the Refund Policy below.

§ Customer Details: The customer must ensure correct passenger details, contact details, and billing information while making payment. Any mismatch may lead to booking issues and/or supplier penalties.

§ Compliance: PAN or other statutory details may be required as per applicable laws and invoicing requirements.

Cancellation Policy

How to Cancel: Cancellation requests must be placed through the website cancellation option and/or TT’s official support channels only.

§ Effective Cancellation Date: The cancellation date will be the date and time when TT receives the cancellation request.

§ Cancellation Charges: Cancellation charges are calculated on the total booking amount, not only on the amount paid, and will include supplier penalties and non-refundable components.

§ Supplier Rules Apply: Many services (hotels, flights, transfers, cruises/ferries, attractions) follow third-party supplier policies. These may be partly refundable or 100% non-refundable depending on the booking type, season, and time left for travel.

§ Non-Refundable Components: Certain components may become non-refundable immediately after booking, such as (including but not limited to):

(i) Flights and flight-related services

(ii) Visa fees/processing fees (if applicable)

(iii) Cruise/ferry tickets

(iv) Attraction/event tickets with time slots

(v) Peak season / special deal / non-refundable hotel bookings

(i) Any service clearly marked “Non-Refundable” at the time of booking

§ No-Show: If the customer does not report for travel/check-in/activities (no-show), it will be treated as cancellation and may result in no refund.

§ Partial Utilization: If the customer shortens the trip, skips sightseeing, or does not use any service after booking, it will be treated as voluntary non-utilization and no refund will be provided for unused services.

§ Date Change / Rescheduling: If date change or rescheduling is requested, it will be subject to availability and supplier rules. In many cases, it is treated as cancellation + new booking, with applicable penalties and fare differences.

Refund Policy

Refund Mode: Eligible refunds (if any) are processed only to the original payment method/source account used at the time of booking.

§ Refund Calculation: Refund amount (if applicable) will be calculated after deducting:

(i) Applicable cancellation charges

(ii) Supplier/airline/hotel non-refundable charges

(iii) Non-refundable taxes/fees as per supplier policy

(iv) Convenience fee / payment gateway charges / administrative charges (if charged at checkout)

§ Refund Timeline: Refunds will be processed within 30 working days from the effective cancellation date orsupplier confirmation date (whichever is later). Bank/payment gateway processing may take additional time depending on the customer’s bank.

§ Supplier Dependency: In cases where the refund depends on third-party suppliers (airlines/hotels/activities), TT will process the refund only after receiving confirmation of refundable amount from the supplier.

§ No Interest / Compensation: No interest, compensation, or damages will be payable for delays caused by banks, payment gateways, suppliers, or reasons beyond TT’s reasonable control.

§ No Refund for Unutilized Services: No refund will be payable for any unutilized or partially utilized services, including but not limited to meals, transfers, entrance fees, sightseeing, hotel nights, or optional tours.

§ Chargeback/Dispute: Customers are requested to contact TT support first for resolution before raising a chargeback with the bank. Unjustified chargebacks may lead to cancellation of services and recovery actions as per applicable law.